← Back to Home
Introduction
Welcome to the Integrated Road Space Management Tool ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
We are committed to protecting your privacy and ensuring you have a positive experience with our application. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Account Information: Name, email address, phone number
- Profile Data: User role, department, registration date
- Authentication Data: Login credentials, authentication tokens
Survey & Activity Data
- Survey Responses: Answers to survey questions, ratings, and feedback
- Photos & Media: Images of road conditions uploaded during surveys
- Descriptions: Text descriptions and comments provided during surveys
Location Information
- GPS Coordinates: Real-time location data during active surveys (with your permission)
- Route Information: Paths traveled during survey activities
- Geocoding Data: Address information derived from GPS coordinates
Device & Usage Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App interactions, features used, session duration
- Network Information: IP address, network connection type
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide and maintain the road safety survey application
- Process and store your survey responses and ratings
- Enable location-based features for accurate road condition tracking
- Display analytics and insights from collected survey data
Communication
- Send you important notifications about survey assignments
- Provide updates about survey progress and completions
- Respond to your inquiries and support requests
- Send administrative information and policy updates
Improvement & Analysis
- Analyze usage patterns to improve app functionality
- Generate reports and analytics for road safety insights
- Enhance user experience and app performance
- Develop new features based on user feedback
Security & Compliance
- Protect against fraudulent or unauthorized access
- Maintain data security and prevent abuse
- Comply with legal obligations and regulations
- Enforce our terms of service and policies
3. Data Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:
With Your Organization
- Survey data and analytics shared with authorized administrators
- Performance metrics and ratings visible to managers
- Survey reports for road safety analysis and decision-making
Service Providers
- Cloud hosting providers for data storage and processing
- Analytics service providers to help improve our services
- Technical support and maintenance partners
Legal Requirements
- When required by law, regulation, or legal process
- To protect our rights, property, or safety
- To investigate fraud or security issues
- In connection with a merger, acquisition, or sale of assets
🔒 Important: We never sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: Data transmission is secured using SSL/TLS encryption
- Authentication: Token-based authentication system to protect user accounts
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Monitoring: Continuous security monitoring and updates
- Secure Storage: Data stored on secure servers with regular backups
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
5. Location Data
Our app uses location services to track survey routes and associate survey responses with specific geographic locations. Here's what you need to know:
- Permission Required: Location tracking requires your explicit permission
- During Surveys Only: Location is tracked only when you're actively conducting a survey
- Purpose: Used to map road conditions and generate location-based analytics
- Control: You can disable location permissions in your device settings at any time
📍 Note: Disabling location services may limit certain features of the app, particularly survey tracking functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active Accounts: Data retained while your account is active
- Survey Data: Retained for analytical and reporting purposes
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- After Deletion: Anonymized data may be retained for statistical purposes
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- Access your personal information through the app's profile section
- Update or correct your account information at any time
- Request a copy of your data by contacting us
Data Deletion
- Request deletion of your account and associated data
- Use our account deletion request form
- Data will be permanently deleted within 30 days of request
Opt-Out Options
- Disable location services in your device settings
- Opt-out of non-essential communications
- Control notification preferences in the app settings
8. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to our servers, which may be located in different jurisdictions.
10. Third-Party Services
Our app may contain links to third-party services or integrate with third-party APIs. These third parties have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party services you interact with.
Third-party services we use:
- Google Maps for location and mapping services
- Cloud storage providers for data hosting
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:
- We will update the "Last updated" date at the top of this policy
- Significant changes will be notified through the app or via email
- Continued use of the app after changes constitutes acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Your Consent
By using our app, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our application.